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    The original cloud apartment PMS

    No servers or special equipment needed

    Manage multiple sites of apartments

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    Accessible anywhere on the internet

    Optimised for use on iPads and tablets

    Beautifully intuitive interfaces

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    Instantly generate PDF documents

    e.g. confirmations, registrations, invoices

    Save management time and effort

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    Accept bookings on your website

    Full integration with Site System CMS

    or launch with a link on your existing site

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Cloud PMS and CRS for Serviced Apartment Operators

Apartment System™ is an exceptionally user-friendly, cloud-based apartment PMS (Property Management System) and CRS (Central Reservation System) with a unit-based pricing model and highly intuitive interfaces. It is suitable for small serviced apartment operators, as well as for operators with larger, multiple sites in different time zones. Being web based, Apartment System comes with website integration as standard, and can launch and manage full-scale CRM and email marketing campaigns without any third-party tie-ups. Operators can run loyalty and gift-card schemes, as well as managing all aspects of the associated finances, sending documentation direct to customers via email.

We have been working with Sinclair Design for the last 15 years or so. They have always delivered a highly professional service, even for the strangest of requests! Sinclair Design are easy to work with and will always try to understand our needs and treat us as a unique business rather than just another company on the books.

Phil Ling, Senior Ops Manager, BUCKMORE PARK

Apartment System Screen Shots (click or tap to view)

Summary of apartment management system features:

  • Sixteen years of development — Apartment System™ is derived from Hotel System™, in use since 2002. Although similar in many respects, with the same powerful financial, marketing and reporting sub-systems, Apartment System is geared towards longer lets and unique accommodation types.
  • Beautifully intuitive interfaces — The system’s interfaces have been designed to look good and be used intuitively, reducing or even removing training requirements for day-to-day users. Consistent design metaphors and logical colouring have been expertly used to increase productivity.
  • Accessible from anywhere in the world — Being cloud-based, any number of users can concurrently access the system from any PC, Mac, tablet or smartphone with an internet connection and modern browser. The security technologies employed are similar to those used for internet banking.
  • No special equipment needed — Apartment System requires nothing more than a basic, internet enabled computer and is not susceptible to malicious software residing on your network. We take care of the specialist hardware which is housed in state-of-the-art datacentres throughout Europe.
  • Continual development and improvement — We develop and improve the system without access to your PC network. Changes are instantly seen by all system users without the need to install updates.
  • Comprehensive financial management sub-systems — Apartment System calculates apartment rental charges and accounts for takings, turnover and various balances. Confirmation notes, invoices and statements are generated (with logo) as printable web pages or PDF files which can be emailed direct.
  • Multiple charging mechanisms — Apartment rental rates can be constant throughout the year, or set differently for weekdays/weekends in peak/off-peak months, with automatic adjustment for yield management, length of stay, adjustable periods of high/low demand, individual apartment location, and configurable special rates for client-groups and/or promotional rate packages.
  • Three booking entry types: (1) fully automated from your website; (2) individual for telephone bookings; and (3) groups for multiple bookings by friends or families with group financial accounting.
  • Website booking integration — A multi-language, brandable booking module enables apartments to be booked and paid for from your website, or consider using Site System™, our responsive website Content Management System that integrates perfectly with Apartment System.
  • Gift cards and loyalty points — Issue and track gift cards for use as incentives or presents. Automatically issue and track loyalty points for redemption according to flexible configuration options.
  • Customer Relationship Management module — Record and manage your company's interactions with current and prospective clients, ensuring that every sales lead is tracked and followed up.
  • Mailing list and email marketing module — Legitimately send personalised plain or HTML emails to tightly targeted groups of guests/clients, avoiding junk folders and maximising delivery (subject to messages conforming to certain rules, and your mailing list being legally obtained, clean and current).
  • Manage your apartments from an iPhone or iPod Touch — A special web app offers essential system functionality via your iPhone, iPod Touch or smartphones (viewable on smartphones with a WebKit browser engine e.g. Apple’s iPhone, Google’s Android, Nokia’s Symbian S60, Palm’s WebOS etc.).

I have worked with Sinclair Design for more than 15 years and in all that time they have never failed to provide a professional, reliable and friendly service.

Marcia Child, Sales Director, BUCKMORE PARK

We have been using Hotel System to manage our small country hotel and pine lodges for six years. This is a great PMS with which we can view and control bookings from anywhere with an internet connection - we can even keep an eye on things when on holiday. We are very happy not to be tied into the larger corporates, and have no hesitation in recommending Hotel System.


What Apartment System doesn't do: please note that Apartment System does not currently have a channel management facility for managing apartment sales via online channels such as booking.com. This does not stop you manually managing your sales channels through the vendors' admin screens. Integrated channel management will be included in the next version of Apartment System, due for release later this year. PBX integration is also not enabled.